Why can't I login to the WiFi?

Ask Us

Why can't I login to the WiFi?

Answer

There are several reasons why you might be unable to connect to the internet.

FIRST:

Check to see which wireless network (SSID) you are connecting to. For assistance in choosing the proper network, refer to this article.

Western highly recommends to only connect and ‘trust’ one Western SSID as trusting multiple SSIDs will cause your device to be temporarily blacklisted due to continual switching between networks. If you have already selected and trusted multiple networks you can untrust these networks by going to ‘Settings’ and clicking to ‘forget SSID.’

SECOND:

For Windows: Open up a web browser and attempt to connect to a website (ex.yahoo). You should be redirected to the WCSU login page. Enter your credentials to log on. If you do not receive the logon page, disable your wireless connection wait one minute, re-enable and then try again.

For MAC: Your device should automatically detect the Western logon portal and will open up a web browser in an attempt to redirect you to the WCSU login page. If this does not occur, open up a web browser and attempt to connect to a website (ex.yahoo). You should be redirected to the WCSU login page. Enter your credentials to log on. If you do not receive the logon page, go to the top right hand corner to the wireless icon and disable your wireless connection wait one minute, re-enable, and then try again.

For iOS: Your device should automatically detect the Western logon portal and will open up a web browser in an attempt to redirect you to the WCSU login page. Enter your credentials to log on. If you do not receive the logon page, disable your wireless connection in the ‘settings’ app, wait one minute, re-enable, and then try again.

For Android: Your device should automatically detect the Western logon portal and will open up a web browser in an attempt to redirect you to the WCSU login page. Enter your credentials to log on. If you do not receive the login page, go into ‘settings’ and disable your “Wi-Fi” and wait one minute, re-enable and then try again.